What is the need for Voice Mail?
In the early 70's and 80's during recession, there was a decrease of the secretary to employee ration within companies. Soon there was chaos, as there were too many calls waiting, which resulted in the loss of business. Soon, employers came up with a solution and created a message center so a person was appointed to receive everyone's calls and take the messages if they did not require speaking to the person.
Also, at the extension board, the operators could determine if the person who was asked for by the caller was on another call, and then respond accordingly by taking a message, or asking them to call back. This saved time and energy for everyone, but it was a difficult task as operators were at times unfamiliar with the employee's names. This resulted in the "pink slips", which were used to write down the details of the call to be unsatisfactory and of no use, as it contained no vital information.
Even then the uses or recorded messages were not a solution, as the answering machine had to be attached to every telephone and even then the messages could not be taken if the user was on another call.
The solution was the voice mail system, which not only stored messages when the user was on another call, but also allowed the user to improve the flow of communication and save money. Voice Mailboxes allows any subscriber to send messages to another mailbox without having to call them.
Some Features and Advantages of Voice Mails:
Voice mail have all the features of an answering machine but is computerized with a centralized system making it a more sophisticated instrument.
• It stores incoming messages and also allocates them to personalized mailboxes associated with the user's phone number.
• Voice mail instruments allow you to answer multiple phone calls at one time.
• It sends messages to more than one user and straight to their mailboxes.
• You can even forward received messages to someone else's voice mailbox.
• Voice mails allow you to store messages until you want to use them.
• You can even personalize the forwarded message with a voice introduction.
• You can even play different messages to greet different callers.
• If you want to transfer callers to another phone number for personal assistance, you can even do that.
• The voice mail box even pages or makes calls to other telephone numbers to notify the user that a message has arrived in the mailbox.
These are a few advantages of installing a voice mail box in the office.
If you are looking for someone to set you up with the whole Voice Mail system or a VoIP Phone System, you can contact Constant Contact. They have years of experience and will definitely help you out. For more information, click here: http://www.constantcontact.net.au
Larry Gomes has worked in the telecommunication business for the past 12 years. There's not much about the business that he doesn't know and thus likes to share his knowledge with others through his articles.
Article Source: http://EzineArticles.com/?expert=Larry_Gomes
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